Terms & Conditions
Last updated: September 2026
These terms apply to purchases made through wismaholdings.co.za (the "website"), operated by Wisma Holdings (Pty) Ltd. By placing an order you agree to them. Please read them together with our Returns & Refunds, Delivery and Privacy policies.
1. Who we are
Wisma Holdings (Pty) Ltd, registration number 2020/181892/07, a company registered in South Africa. Our physical addresses are 20046 Volga Street, Protea Glen, Soweto and 2235 Dippenaar Street, Diepkloof Zone 2, Soweto. You can reach us on 076 636 3655 or 081 022 1259, by WhatsApp, or at info@wismaholdings.co.za. These details are provided in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002.
2. Products and prices
All prices are shown in South African Rand (ZAR) and include VAT where applicable. Prices and availability may change without notice, but the price shown when you place your order is the price you pay. We take care to describe products accurately; product photographs are for illustration and packaging may differ slightly. Our products are cosmetics and personal-care items for external use only — always read the label and directions before use.
3. Placing an order
An order is placed when you complete checkout. You will receive an order reference. Where you choose Order via WhatsApp, your order is recorded and you send the order summary to us on WhatsApp; we then confirm availability, payment and delivery or collection with you. An order is only accepted once we have confirmed it and received payment. We may decline or cancel an order if a product is unavailable, if there is a pricing or description error, or if payment cannot be verified — in that case any amount paid is refunded in full.
4. Payment
We accept the payment methods shown at checkout. Where we provide bank details for an electronic transfer, please use your order reference as the payment reference. Products are dispatched or made available for collection once payment has cleared.
5. Delivery and collection
You may choose door-to-door delivery with The Courier Guy, delivery to a PEP store with PAXI, or free collection from one of our Soweto locations. Delivery fees, areas and timeframes are set out in our Delivery Policy. Risk in the products passes to you on delivery to your address or PAXI point, or on collection.
6. Cancellations, returns and refunds
You have the rights set out in the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act. Our Returns & Refunds Policy explains how to cancel an order, return a product, and how refunds are processed, including the hygiene rules that apply to opened cosmetics.
7. Your account
If you create an account you are responsible for keeping your login details safe and for all activity under your account. Please tell us straight away if you think your account has been used without permission.
8. Use of the website
You may use the website to browse and buy our products. You may not use it for anything unlawful, attempt to access parts of it you are not authorised to, or copy its content, images or branding without our written permission. The Wisma name, logo and product designs belong to Wisma Holdings (Pty) Ltd.
9. Liability
Nothing in these terms limits any right you have under the Consumer Protection Act or other law that cannot be limited. Subject to that, we are not liable for indirect or consequential loss arising from the use of the website or our products, and our liability for any order is limited to the amount you paid for it. Please stop using a product and contact us if you experience any irritation or reaction.
10. Privacy
We handle your personal information in line with the Protection of Personal Information Act 4 of 2013 as described in our Privacy Policy.
11. General
These terms are governed by the laws of the Republic of South Africa. If any part of them is found to be unenforceable, the rest remain in force. We may update these terms from time to time; the version on the website at the time of your order applies to that order.
12. Complaints
If something has gone wrong, please contact us first on WhatsApp or at info@wismaholdings.co.za and we will do our best to resolve it. You may also approach the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission.