Returns & Refunds Policy
Last updated: September 2026
We want you to be happy with every Wisma product. This policy explains your rights and how returns and refunds work. It applies alongside the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and nothing here takes away rights those laws give you.
1. Cancelling an order
You can cancel an order at no charge at any time before it is dispatched or collected — just message us on WhatsApp with your order reference. If you have already paid, we refund you in full within 14 days.
2. Cooling-off period (change of mind)
Because you buy from us online, section 44 of ECTA gives you the right to cancel your order within 7 days of receiving it without giving a reason, provided the product is unopened, unused and in its original sealed packaging. You are responsible for the cost of returning it to us. We refund the price of the product within 30 days of cancellation; the original delivery fee is not refundable on change-of-mind returns.
For hygiene and safety reasons, cosmetics, skincare, bath and body products, soaps, oils, roll-ons and diffuser liquids cannot be returned once opened, unsealed or used, unless they are defective (see below).
3. Defective, damaged or incorrect products
Under section 56 of the CPA every product comes with a six-month implied warranty. If a product is faulty, damaged when it reaches you, not what you ordered, or not fit for its purpose, contact us within 6 months of receiving it and we will, at your choice, replace it, repair it (where relevant) or refund you, including any delivery charges. Please send us a photo of the product and its packaging with your order reference so we can resolve it quickly. If we need the product back, we arrange and pay for its return.
4. Allergic reactions or irritation
Stop using the product immediately and contact us. Reactions are rare, but if a product has caused irritation we will work with you to replace or refund it. Always read the ingredient list and directions on the label; if you have sensitive skin, test a small amount first.
5. How to return a product
- Message us on WhatsApp on 081 022 1259 with your order reference, the product, and the reason.
- We confirm whether a return, replacement or refund applies and arrange collection or tell you where to return it (either of our Soweto locations).
- Once we receive and check the product, we process your refund or send your replacement.
6. Refunds
Refunds are paid to the same method you used to pay — the same card, or by EFT to your bank account for WhatsApp/EFT orders — within 14 days of us receiving the returned product (or of cancellation if nothing needs to be returned). We will let you know as soon as it has been processed.
7. Contact
Wisma Holdings (Pty) Ltd · WhatsApp 081 022 1259 · 076 636 3655 · info@wismaholdings.co.za